Shopping Info

Payment

Payment can be made via PayPal.
Online payments via MasterCard, VISA, American Express, or JCB are also accepted.

Delivery

Products are shipped via EMS.
Shipping costs differ depending on products ordered and destination.
Please confirm shipping charges before finalizing your order.
Check estimated delivery speed here:
https://www.post.japanpost.jp/int/deli_days/ems/shikoku_en.html
If orders must be re-shipped due to customers personal circumstances or errors in customer-provided shipping information, the customer will be required to pay the cost of re-shipment.

Package Tracking

After the products are shipped from Awagami, a notification will be sent to the e-mail address registered with the order.
Use the item number in the message to track the location of your package here: https://trackings.post.japanpost.jp/services/srv/search/input?locale=en

Notice Regarding Payment of Import Duty and Tariffs

When goods are sent between countries, depending on the situation, the receiving country may levy an import tariff or duty on the goods. The addressee will be invoiced for any such tariffs or similar expenses.
These are levied based on the decision of customs and other relevant organizations at the destination country, and cannot be confirmed in advance by our company. Thank you in advance for your understanding.

Return Shipping Costs

Awagami will pay return shipping cost for defective products. Customers are asked to pay shipping cost for returns and exchanges of non-defective products.

Return address

Awa Tesuki Washi Shokogyo Kyodokumiai Online Store
136 Kawahigashi, Yamakawa-cho, Yoshinogawa-shi, Tokushima
779-3401 Japan

TEL: +81-883-42-2772