SHOPPING INFO
Payment
Payments can be made by Credit Card, PayPal or Shop Pay
All prices are listed in US $
Delivery
PLEASE SELECT EITHER 'EMS' (airfreight) which takes approximately 2 WEEKS -or- 'PARCEL POST' (ocean freight) which takes 2-3 MONTHS.
*If you do not see EMS at checkout, that means EMS is suspended to your country and only Parcel Post (ocean) is available.
Order processing requires 7 days before shipping.
Shipping costs depend on products and destination. Please review shipping charges before finalizing your order. You can check estimated delivery speed here: https://www.post.japanpost.jp/int/deli_days/ems/shikoku_en.html
If order must be re-shipped due to customers personal circumstances or errors in customer-provided shipping info, the customer is required to pay for re-shipment.
Package Tracking
After your order is shipped, an email will be sent with your order number. Use this order number to track your package online at: https://trackings.post.japanpost.jp/services/srv/search/input?locale=en
IMPORTANT NOTICE REGARDING IMPORT DUTY TAXES:
When goods are sent from Japan, your country may levy an import tax on the items (especially if over $150.00). The addressee will be invoiced for any such tax plus VAT. Taxes are levied based on destination country and cannot be confirmed in advance by Awagami.
Calculate your local import fees by using the online 'import calculator' here: https://www.simplyduty.com/
*Please check local laws & regulations regarding imports before buying so that you will not be surprised by unexpected taxes.
Return Shipping Costs and Refunds
Awagami will pay return shipping cost for defective products. Customers are asked to pay shipping cost for returns and exchanges of non-defective products.
Refunds for returned goods will be made only when the items are received at Awagami, Japan. Original shipping fee is non-refundable unless the wrong items were shipped
Awagami Factory (Online Store)
136 Kawahigashi, Yamakawa-cho, Yoshinogawa-shi, Tokushima 779-3401 Japan
TEL: +81-883-42-2772