SHOPPING INFO

Payment

Payments can be made by Credit Card or PayPal
All prices are listed in US $

Delivery

*AUGUST 30, 2021 - ALL EMS (AIR SHIPPING) RATES HAVE UNFORTUNATELY INCREASED DUE TO LESS FLIGHTS SINCE COVID

THERE ARE NO EMS (AIR SHIPMENTS) TO AUSTRALIA, INDIA, GREECE & RUSSIA.  THEY CURRENTLY TAKE 12 WEEKS BY PARCEL POST (OCEAN) ONLY.   CURRENTLY THERE IS NO SHIPPING TO CANADA

 

SHIPPING OPTIONS EVERYWHERE ELSE*:

Orders can be shipped 2 ways:

1.) by EMS (Air) which now takes 2-3 weeks from Japan

2.) by PARCEL POST (Ocean) which takes 12 weeks from Japan

* Order processing typically requires 7 days before shipping out your order

 

Shipping costs differ depending on products ordered and destination.  Please review shipping charges before finalizing your order.  Check estimated delivery speed here:
https://www.post.japanpost.jp/int/deli_days/ems/shikoku_en.html

If orders must be re-shipped due to customers personal circumstances or errors in customer-provided shipping information, the customer will be required to pay the cost of re-shipment.

Package Tracking

After the order is shipped, an email notification will be sent along with the order number. Use this number to track your package here:
https://trackings.post.japanpost.jp/services/srv/search/input?locale=en

IMPORTANT Notice Regarding Payment of Import Duty Tax

When goods are sent from Japan, the receiving country may levy an import tax on the items (especially if over $150.00). The addressee will be invoiced for any such tax plus VAT. Taxes are levied based on destination country and cannot be confirmed in advance by Awagami.

Please check the local laws and regulations regarding import before buying. If unsure, you can contact your local customs office for current charges before ordering, thereby you will not be surprised by charges you were not expecting.

Return Shipping Costs and Refunds

Awagami will pay return shipping cost for defective products. Customers are asked to pay shipping cost for returns and exchanges of non-defective products.

Refunds for returned goods will be made only when the items have been received back at Awagami, Japan. Original shipping fee is non-refundable unless the wrong items were shipped

Awagami Factory (Online Store)
136 Kawahigashi, Yamakawa-cho, Yoshinogawa-shi, Tokushima 779-3401 Japan
TEL: +81-883-42-2772