SHOPPING INFO

Payment

Payments are made only through PayPal
All prices are listed in US $

Delivery

*UPDATED November 18, 2020 - PLEASE NOTE SHIPMENTS TO THE U.S, AUSTRALIA, IRELAND, INDIA, RUSSIA AND MIDDLE EAST TAKES 10-12 WEEKS (SINCE EMS AIR SERVICE IS SUSPENDED THERE).....THE EU IS BACK TO NORMAL AT AROUND 10 DAYS DELIVERY VIA EMS.

Orders are shipped via EMS airfreight w/ tracking except for countries above due to Covid: USA, INDIA, AUSTRALIA, RUSSIA, IRELAND & MIDDLE EAST)


Shipping costs differ depending on products ordered and destination.
Please confirm shipping charges before finalizing your order.
Check estimated delivery speed here:
https://www.post.japanpost.jp/int/deli_days/ems/shikoku_en.html
Order processing typically requires 7 days

If orders must be re-shipped due to customers personal circumstances or errors in customer-provided shipping information, the customer will be required to pay the cost of re-shipment.

Package Tracking

After the order is shipped, an email notification will be sent along with the order number. Use this number to track your package here:
https://trackings.post.japanpost.jp/services/srv/search/input?locale=en

IMPORTANT Notice Regarding Payment of Import Duty Tax

When goods are sent from Japan, the receiving country may levy an import tax on the goods (especially if over $150.00). The addressee will be invoiced for any such tax plus VAT. These taxes are levied based on the destination country (and in some circumstances, individual cities) and cannot be confirmed in advance by Awagami.

Please check the local laws and regulations regarding import before buying. If unsure, you can contact your local customs office for current charges before ordering, thereby you will not be surprised by charges you were not expecting.

Return Shipping Costs and Refunds

Awagami will pay return shipping cost for defective products. Customers are asked to pay shipping cost for returns and exchanges of non-defective products.

Refunds for returned goods will be made only when the items have been received back at Awagami, Japan. Original shipping fee is non-refundable unless the wrong items were shipped

Awagami Factory (Online Store)
136 Kawahigashi, Yamakawa-cho, Yoshinogawa-shi, Tokushima 779-3401 Japan

TEL: +81-883-42-2772