SHOPPING INFO

Payment

Payments can be made by Credit Card, PayPal or Shop Pay
All prices are listed in US $

Delivery

*NOV. '22 - PLEASE NOTE THAT EMS (AIRFREIGHT) IS STILL SUSPENDED TO A FEW COUNTRIES

For countries that have both shipping options available, select either 'EMS' (airfreight) = 2 WEEKS -or- 'PARCEL POST' (ocean freight) = 3 MONTHS.

 

*If you do not see EMS  at checkout, that means EMS is still suspended to your country and only Parcel Post (ocean) is available. 

* Order processing requires 7 days before shipping

Shipping costs depend on products and destination.  Please review shipping charges before finalizing your order.  Check estimated delivery speed here:
https://www.post.japanpost.jp/int/deli_days/ems/shikoku_en.html

If orders must be re-shipped due to customers personal circumstances or errors in customer-provided shipping information, the customer will be required to pay the cost of re-shipment.

Package Tracking

After the order is shipped, an email notification will be sent along with the order number. Use this number to track your package here:
https://trackings.post.japanpost.jp/services/srv/search/input?locale=en

IMPORTANT Notice Regarding Payment of Import Duty Tax

When goods are sent from Japan, the receiving country may levy an import tax on the items (especially if over $150.00). The addressee will be invoiced for any such tax plus VAT. Taxes are levied based on destination country and cannot be confirmed in advance by Awagami.

You can calculate the import fees in your country by using this online Import Calculator here: https://www.simplyduty.com/

Please check the local laws and regulations regarding import before buying. If unsure, you can contact your local customs office for current charges before ordering, thereby you will not be surprised by charges you were not expecting.

Return Shipping Costs and Refunds

Awagami will pay return shipping cost for defective products. Customers are asked to pay shipping cost for returns and exchanges of non-defective products.

Refunds for returned goods will be made only when the items have been received back at Awagami, Japan. Original shipping fee is non-refundable unless the wrong items were shipped

Awagami Factory (Online Store)
136 Kawahigashi, Yamakawa-cho, Yoshinogawa-shi, Tokushima 779-3401 Japan
TEL: +81-883-42-2772