Refund Policy
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Returns
Due to the Covid-19 pandemic, we're extending our return policy from 30 to 60 days. 

Our policy lasts 30 days. If 30 days have gone by since your purchase, we will not offer any refund or exchange. To be eligible for a return, your item must be unused and in its original packaging.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 30 days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your PayPal account again as there may be a processing time before refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email first

Shipping
To return your product, you should mail your product to: Awagami Factory (Online shop return) 136 Kawahigashi, Yamakawa-cho, Yoshinogawa-shi, Tokushima, JAPAN 779-3401

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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